Frequently Asked Questions

Find answers to common questions about DigiMali

General

DigiMali is an online platform that allows you to easily purchase prepaid electricity tokens for Eskom prepaid meters from your computer or mobile device.

Anyone with a valid Eskom prepaid meter number can use DigiMali to buy electricity.

No. Currently, DigiMali only supports Eskom prepaid meters.

Account & Registration

Click on "Create Account" on DigiMali. Enter your personal details, create a password, and verify your contact info (you should expect to receive a One Time Password SMS). Once registered, you can log in and start purchasing electricity.

Click on the "Forgot Password" link on the login page and follow the prompts to reset your password securely.

Yes. Logging in is required to secure your profile and access to your purchase history.

Yes. There are two options:

List Recent Tokens

This will give you a list of the 3 latest purchases made for the meter specified. This is a list obtained directly from Eskom and may contain transactions processed with other vendors, i.e. not on DigiMali channel.

How to access:

  • Go to "Vend Prepaid Electricity"
  • Click "List Recent Tokens"
  • Enter your meter number
Customer Transaction History

This will give you a list of the history of transactions processed on the DigiMali channel. It will give you a view of all transactions and the status, regardless of the meter number used for the purchase.

Once logged in:

  • Go to "Profile"
  • Click "Transaction History"
  • Transaction History list will be displayed

Purchasing Electricity

After logging into your DigiMali account:

  1. Click on "Vend Prepaid Electricity"
  2. Select "Purchase Prepaid Token"
  3. Enter your Eskom prepaid meter number
  4. You can make purchase for your own meter or on behalf of someone else
  5. Enter your amount (minimum R20)
  6. Choose your payment method
  7. Confirm the details and complete the transaction
  8. The token will be displayed on your screen and received via SMS

Minimum: R20

Maximum: There is no maximum limit for purchases on DigiMali, but large amounts may be subject to Eskom's system rules.

We support the following payment methods:

  • Debit/Credit Cards (Visa & Mastercard)
  • Scan to Pay (QR Code) – Compatible with SnapScan, Zapper, and more
  • EFT Payments
    • Instant EFT (via payment gateway)

Tokens are typically delivered within seconds of successful payment. Minor delays may occur during busy periods.

Free Basic Electricity (FBE)

Yes. If you are a registered participant and qualify for Eskom's Free Basic Electricity (FBE) program, you may obtain your token through DigiMali.

After logging in:

  1. Click on "Prepaid Electricity"
  2. Select "Free Basic Electricity"
  3. Enter your Eskom prepaid meter number
  4. If eligible, the FBE token will be displayed on your screen and received via SMS

FBE is available to qualifying income households under Eskom's subsidy program. For eligibility details and registration, contact Eskom or your local municipality.

Once a month — based on Eskom's allocation schedule and your registration status.

Meter Services

DigiMali platform provides you the ability to log a query relating to an issue you may be experiencing with your meter or connectivity.

How to access:

  1. Click on "Prepaid Electricity"
  2. Select "Report Fault"
  3. Capture requested details and select Fault type
  4. Click "Continue"
  5. The query will be submitted and a reference number provided
Please note: this query is received and handled directly by Eskom. Digisquad will not receive any update on the status of the query logged.

DigiMali provides the ability to query specific meter details with Eskom. This will provide confirmation of meter details including Supply Group Code (SGC), Key Revision Number (KRN), Token Technology (Tok Tech), Alg Tech, and Tariff Index (TI).

How to access:

  1. Click on "Prepaid Electricity"
  2. Select "Log Query"
  3. Select "Confirm Meter Details"
  4. Click "Next"
  5. Capture required details and click "Confirm"
  6. Requested details will be provided

Support Issues

Please check the following:

  • Verify that you have correctly entered the token into your meter
  • Confirm that you used the correct Eskom meter number for your purchase
  • Confirm that you entered the token correctly into your meter
  • If the problem persists, please contact our support team
Please note: any hardware (physical meter) or network connectivity issues will need to be logged with Eskom or your meter provider directly.

Unfortunately, once a token is generated, it cannot be refunded or reversed by Digisquad. You will have to contact Eskom directly for this request.

Important: Always double-check your meter number before confirming your transaction.

Yes. Any valid Eskom prepaid meter number can be entered, regardless of its association with your profile.

This may happen in cases of network issues. If this is the case, the following will happen:

  • A "Pending Transaction" message will appear on your screen
  • Your "incomplete" transaction will appear and you will see a prompt to complete the transaction
  • This should issue your token

If you are still experiencing issues, please contact our support team.

Security & Support

Yes. We use encrypted payment gateways and secure authentication to protect your personal and payment information.

You can reach us through any of the following channels:

Phone / WhatsApp:
063 902 9095
Still have questions?

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